Chic Harbor Logo Chic Harbor

Payment and Refund Policy

Payment and Refund Policy

This Payment and Refund Policy applies to all purchases made through Chic Harbor LLC at dxiy.shop, in compliance with U.S. federal and Arizona state laws.

1. Payment Terms

All prices are listed in U.S. Dollars (USD). We accept major credit cards, debit cards, PayPal, and other authorized electronic payment methods. Payment must be completed at the time of purchase. Upon successful payment, a confirmation email will be sent to the customer.

2. Shipping Policy

Chic Harbor LLC ships orders throughout the United States. Shipping times may vary depending on location. Shipping fees are calculated at checkout and are non-refundable.

3. Refund and Return Policy

We want you to be completely satisfied with your purchase. Our refund and return process is outlined below:

  • Items may be returned within 30 days of delivery if they are unworn, unwashed, and in original condition with tags attached.
  • Returns must include original packaging and a valid receipt or order confirmation.
  • Refunds will be processed using the original payment method within 7-10 business days after we receive and inspect the returned items.
  • Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.
  • Defective or damaged items must be reported within 7 days of delivery to receive a full refund or replacement. Contact us at info@dxiy.shop with photos of the issue.

4. Order Cancellations

Orders can be cancelled within 24 hours of placement. After this period, standard return policies apply if the order has already been processed or shipped.

5. Non-Refundable Items

Personalized, custom-made, or final sale dresses are non-refundable unless defective or damaged during shipping.

6. Exchanges

Customers wishing to exchange an item for a different size or color may do so within 30 days of delivery. Exchanges are subject to item availability and shipping fees may apply.

7. Contact Information

Chic Harbor LLC
Address: 7014 E Camelback Rd, Scottsdale, AZ 85251, United States
Phone: +1 (480) 941-3398
Email: info@dxiy.shop
Website: dxiy.shop

8. Governing Law

This Payment and Refund Policy and all related transactions are governed by the laws of the State of Arizona and applicable federal U.S. laws.